FAQ

Who is DojimeIPTV.Net?

DojimeIPTV.Net is a premium service provider for IPTV Streaming subscriptions, so we provide access into IPTV streaming services from Europe and many other countries. We do not own the streaming sources, nor download or archive the streams into digital storage, in any form whatsoever. We started with customising DreamBoxes back in 2008 but it was not until 2013 that we started to tinker with IPTV streamings. Our IPTV streaming was launched in mid-2014 and we have been providing streaming services since.

This is our detailed FAQ on IPTV Streaming that covers quite a lot of very relevant informational details and tips that you will need to know about IPTV streaming.

How is the quality?

Most channels are in HD (720p) or even FHD (1080p) and 4K FHD quality. But there are a lot of SD (Standard Definition TV) channels if HD is not available. More HD, FHD and 4K channels are being constantly added as we move forward.

Where can I watch?

Because IPTV works over an internet connection, all you need is a device (be it a desktop computer / laptop, android-based TV device, tablet or smartphone) and a hard-wired LAN, strong Wi-fi or cellular connection (3G/4G/LTE). From our experiences, you are much better off on wired Ethernet unless your Internet connection is nothing short of a superlative consistent performance of at least 30Mbps or higher. So you can watch IPTV streaming while on holiday, in a train, or in the car, etc. If you are constantly on travel, then placing a subscription onto a mobile device eg. smartphone or tablet works so good.

Can I watch ‘live’ sports?

Absolutely Yes! Almost all good sports channels are included like, Sky, Fox, BEIN, NBCSN, CBS Sports, Star Sports, Setanta, MBC Sports, OSN Sports, Sky Net and all other major broadcasters. So you never have to miss your favorite game again.

What internet speed do I need?

Because of the quality of the streams, you will need at least a consistent 16Mbps (2MB/s) at minimum for SD; a very stable 30Mbps or higher (3.75MB/s+) connection for HD; and 50Mbps or higher (6.25MB/s+) for FHD. For 4K FHD streamings, it will be at least 80Mbps (10MB/s) or higher. A wired Ethernet cable connection is strongly recommended. In contrast, Wi-fi connections may drop signals, so then you may get a little buffering for a few seconds. Naturally, a very good high performance Wi-fi router may prevent that, of course. Finally, a more than decent Internet service provider serving your location, to provide you the best bandwidth quality connecting to our servers in Europe.

A MegaByte per second (MB/s) is a non-standard metric for network throughput, which is nevertheless often used due to its convenience since most file sizes are in MB, GB, etc.

Mbps is often the unit in which fibre optic, broadband, LAN or DSL connections will be described in. Most likely you have a 100 Mbps (bandwidth) LAN card on your computer, or a 1 Gbps (bandwidth) or 10 Gbps (bandwidth) LAN cards as well. A typical home connection, is usually between 10 and 200 Mbps (bandwidth) in their home networks.

To convert from Mbps to MB/s click here.

What about buffering issues on channels?

We have been into this for past many years and thus, our servers are constantly improving over the years. So much so that our video streaming services are blowing many of our competitions away. Nearly 99% of our streamings are buffer-free, and our inhouse support ticket reporting and regular maintenance resolves troubled channels fast. From our experiences, the main reasons for buffering problem lies with the following usual suspecting factors, not necessarily in order of merit:

  • Telco’s Internet speed quality from Europe to your location? Eg. must range between a minimum of 16Mbps to as high as 50+Mbps or higher actual bandwidth throughput. Read our FAQ for bandwidth throughput expectations in relation to SD, HD, FHD, 4K video resolutions.
  • Extreme high latency rating from your telco to our Europe servers?
  • Choice of media devices eg. either a slow or low spec laptop, tablet, android TV box?
  • Hardware specs of media device / TV Box / Computer ie. Slow CPU? Device has 2GB or more RAM?
  • Is the media device / TV Box connected to Internet/network via 100Mbps on wired Ethernet LAN port?
  • Hardware media device specs on OS version? Is it 4K capable (optional)?
  • Slow Wi-Fi connection? Generally, please try not to rely on Wi-Fi, instead go for wired LAN connections.
  • Media device connection to home network – is it wired or wireless? High speed 100Mbps / 1Gbps?
  • What is the ACTUAL bandwidth throughput from your router to the media device? Get a fast router eg. Asus Brand, that can really help.
  • Software configuration / settings / tuning of the media player app in use ie. VLC, Smarters Pro, GSE, etc.
  • Slow or bad VPN service? If exists – will need a better / faster one or need a reconfiguration fix.

Finally, if all above fails to resolve buffering issue, then it is most certainly your telco provider may be inherently filtering and / or blocking your incoming iptv streams, hence the need for a good, strong and fast VPN (read about our VPN recommendations blog article).

I have a question or problem, what to do?

You can fill in the contact form with your question or inquiries. For tech support issues, send a support ticket through your Dashboard login account to our internal tech support contact channel. Alternatively, send a support email to our support team and they will help you within a a short interval after your account verification.

Can I use it on more then one device? What kind of devices are supported?

Yes you can, but NOT at the same time. If the servers detect that you are using the same subscription account on more then one device at the same time (means watching the IPTV streams simultaneously), your account will be suspended immediately. If you wish to do that, you will need to get another subscription for the other device, and so on.

We support all kinds of devices such as Smart TVs, MAG BOX (eg. 250, 254, 256, 322, 349w3, 351 -4K), Dreamlink, FormulerZ, Avov, Smart Phones (Android and iOS), Android-based TV Boxes, Apple TV, E2 Boxes (DreamBox, Vu+ etc), PCs / laptops, VLC and XBMC/KODI are the supported platforms.  However, our own past experiences and expertise lies with Windows-based PCs/laptops, almost all manners of Android-based devices ie. TV Boxes, smartphones and tablets.

The fastest way to test your streams is to use VLC Player software installed on your desktop PC or laptop. We have a user guide PDF on how to configure your resultant m3u url link (aka. line statement) or resultant m3u playlist file for VLC Player software installed for Windows on desktop PCs / laptops, for a quick setup and testing.

In most cases, the best and most convenient hardware device to go for would be an Android-based TV Box. We strongly recommend getting a good reliable Android-based TV Box that comes with at least 2GB RAM or better, a HDMI connection, 2 USB slots (for remote keypad or mouse, or a USB thumbdrive as an option), and with Google PlayStore installed.

Do I need to invest into a VPN to make use of this service?

The system network is designed to work seamlessly via proper standard Internet HTTP protocols, so you only need to be more concerned with the quality of the Internet bandwidth that you are getting from your local Internet service providers. So,  there is no need to use VPN on this service.

However, should you feel the need to do so or suspect that your telco provider may be filtering / blocking your incoming streams, please read our blog article in regards to using VPNs for streaming.

Update: As of 15th Nov 2019, due to increasing ISP blocking of iptv streamings, VPNs are now fully supported on our platform. Now more than ever, users need to deploy VPNs to properly protect their streaming activities from prying eyes and their own Internet telco providers .

Where are your current customers mainly located?

Our IPTV streaming servers are located mainly in Europe, so most customers tend to be residing in Europe, while we focus marketing our services to Europe and Asia Pacific. Interestingly enough, our customer base currently do include happy users residing in countries such as Canada, UK, Turkey, Middle East, Japan, South Korea, Hong Kong, Singapore and Australia.

Response time to support tickets?

Issuing a support ticket for account activation or technical support may get responses between 1-3 hours. Though we try to reply within the hour of receiving tickets. Depending on circumstances, this may take up to ‘next-day’ response.

How do I know how much to pay in BTC, LTC or ETH coins for the subscription cost?

Once you state your intention to subscribe for an account via cryptocurrency payment ie. BTC, LTC or ETH, our payment page will auto-calculate the amount of cryptos that you will need to pay within a time limit. Just for estimates based on current exchange rates, you can click on the relevant url links below to check. Payment MUST BE completed within the same day ie. within the time limit stipulated on the payment page.

For BTC (Bitcoin)  rates: https://currencio.co/eur/btc/1/
For LTC (Litecoin) rates: https://currencio.co/eur/ltc/1/
For ETH (Ethereum) rates: https://currencio.co/eth/eur/1/

User Guide PDFs Access

Click here for the user guide PDF on ‘How to setup M3U File to view with VLC Media Player’
installed on Windows with desktop PCs / laptops.

Click here to access the rest of our User Guide PDFs, a password is required to access the webpage.